You want to become the leading Spa in your city?
We help you get there, every step of the way!

The best Spas in the world are not always the biggest, nor the most exotic.
The best Spas where people go often, offer fun social experiences,
in a heart-warming atmosphere, with a welcoming professional team,
exclusive Signature treatments to be the talk of the town,
and Wellness programs to increase the frequency of visit.

Since 2001, we serve behind the scenes our successful clients in Europe,
USA, North Africa, Asia & have received many international Innovation Awards.

Let’s get in TOUCH to speak about your projects, vision & ambition…

Team Skills Development

Your team is not delivering its full potential?

Our trainers, former Spa Managers, guide you
to strengthen your leadership skills
& harness your team’s talents.

Guest Satisfaction

Your clients are bombarded with competitors’ promotions,
and are comparing the best value for money in town?

Our experts inspire you with the « HOW of WOW”
to create memorable emotional touchpoints.

Financial Performance

Your marketing actions are not producing the results
that your owner/GM expected?

Our seasoned team helps you build an action plan based on
international best practices to attract loyal guests year-round.

Delivering excellence for your success

Bank on our 16 years of international Best Practices to boost your operations.

Advisor

Advisor

We guide you towards the most coherent & profitable positioning possible.
Enrich the level of experience & guest satisfaction in the following areas:

  • RECEPTION & ORIENTATION
  • WET AREA, SAUNA, STEAM ROOM
  • FITNESS & WELLNESS
  • TREATMENT ROOMS
  • RELAXING LOUNGE
  • FAREWELL & REBOOKING
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Innovator

Innovator

Do not simply catch up… Move ahead of competition by creating Signature treatments to attract guests. Implement Wellness activities & programs to build loyalty & increase repeat visits.

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Educator

Educator

Share with your team the science, techniques & art of “HIGH TOUCH Massage”.

Just as there is Tech & High Tech, there is Touch & « High Touch »!
With massages modalities representing 50 to 80% of total revenue of beauty salons & spas, imagine how much more you can generate per minute by replacing a « classic » massage at entry level price, with a High Touch massage at a premium price…

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About

After successfully founding & managing a massage institute & training academy near the Champs-Elysées in Paris (2001-2004), Jean-Guy de Gabriac developed TIP TOUCH International in 2004 as a leading Spa advisory & education company, to boost Spas’ profitability & teams’ level of engagement.

His scope of work for hotel chains, cosmetic brands, and spas over the past decade ranges from designing Best Selling Signature massages, implementing Wellness experiences & programs for staff, leisure guests & MICE.

His team of master trainers is specialized in pre-opening trainings & on-going education focused on delivering exceptional service & enhancing GEM – Guest Experience Management at each & every level: Reservation, Reception, Spa, Fitness/Leisure, MICE.

Jean-Guy serves as:

TOP Santé & Psychologies.com often quote him as massage expert in a series of articles on the benefits of massages.

PORTOFOLIO

MARTIN’SPA BODYWHEALTH

Performance Audit
Operating Budget
Smart Spa Marketing Action Plan
Team Building
Co-creation of the Signature Massage
Training in “Effortless Deep Tissue”

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CONRAD BORA BORA NUI

Polynesian Spa Concept
Smart Spa Marketing Action Plan
Price Positioning
Spa Menu
SOP – Superior Operational Procedures
Creation of 2 Signature Massages

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B’O Resort & Spa

Creation of the Signature Spa Menu
Regular trainings & refresher courses
Training in guest satisfaction with the « HOW of WOW »
Training in “WELLcome Attitude”
Training in Sales techniques

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VICHY CELESTINS Spa Hôtel

Training in guest satisfaction with the « HOW of WOW »
Training in “WELLcome Attitude”
Training in English « Do you speak SPA »

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FINISHED Projects

Hotel Spas, Day Spas, Cosmetic brands, Hot springs & Thalassotherapy centers

See the full list
International conferences
Media Corner
Carte du monde Placeholder
Carte du monde

What they say

We have trusted Tip Touch’s expertise in Spa &Wellness since 2013 for various missions.
Jean Guy de Gabriac has guided us on the creation of the unique thermal spa menu of the BO Resort in Normandy with 60 treatment rooms. His active listening skills & his experience helped us design an offer that is original, rich and distinctive. Ever since, he has collaborated to refresh the Spa treatments with best practices drawn from his international experience.
Every year, we trust him and his team of master trainers to educate our new recruits & enhance the skills of our team (Reception & Care givers) with Signature massages and guest relations techniques (« WELLcome Attitude », retail, cross-selling...)
This real partnership grows stronger each year with Jean-Guy, who proves to be a passionate, forward-thinker, and articulate professional.

Sylvain Serafini

Chairman – FRANCE Thermes

Within the constant improvement of guest experience & satisfaction, especially with loyal clients, I have asked Jean-Guy de Gabriac to work with the teams of the hotel & the thermal Spa, in order to facilitate the introduction of two Wellness Coachs.
The objective was to create a pro-active mindset between the teams from Reservation, Reception of our 5-star Hotel, Spa Reception and MICE, in order to enhance the corporate culture with a Wellness culture.
Jean-Guy accompanied us for 2 years with very operational training modules, rich in international Best Practices: the “HOW of WOW”, ``WELLcome Attitude`` et ``Do you speak SPA?`` meet & greet international guests in such a way that they do not feel as “foreigners”.
I highly recommend Jean-Guy (and his team) for he really had at heart to grow the team’s level of confidence, and each members talents & skills for them to thrive in their relationship with our guests.

Jean De Nadon

COO Compagnie de Vichy

Jean Guy is as passionate, as he is professional. Very thorough with a heightened sense about details.
He has an innate sense for the big picture with a global strategic vision, and a deep understanding of the Spa, Wellness & Beauty industry. He is also a great story-teller to get a strong buy-in from the team.
Enthusiastic, creative & trust-worthy, he knows how to successfully conduct complex projects in multi-cultural environments. His expertise in Spa marketing fuels very stimulating conversations.

Pierre Attali

former Export Director, Académie Scientifique de Beauté

Jean-Guy was involved during the pre-opening, bringing a wealth of knowledge about Spa & Wellness in a region where spas were only burgeoning. The whole team greatly benefited from advanced manual techniques, and in Tip Touch’s incomparable know how in the design of Signature treatments.
Years after, I called on Jean-Guy to help us grow a culture of Wellness with all our therapists & receptionists. His hands-on approach on the art of meeting, greeting & orienting guests, as well as generating additional sales has greatly helped our team build the confidence they needed. It was also a memorable team-building experience!.

Céline Prudhomme

Spa Director ROYATONIC

Contact

Tip Touch

Avenue Louise, 136
1050 Brussels / BELGIUM

[+32] (0) 2 644 27 44

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